Terms of service
Welcome to YogaEase. These Terms of Service govern your access to and use of yogaease.website, including all content, products, services, features, and transactions made available through the website.
Throughout these Terms, “YogaEase,” “we,” “us,” and “our” refer to the operator of yogaease.website. “You” and “your” refer to any visitor, customer, or user of the website.
By accessing our website or purchasing from us, you agree to these Terms of Service and all policies referenced within them.
1. Eligibility
You must be at least the age of majority in your place of residence or have the permission and supervision of a parent or legal guardian to use this website or place an order.
You represent that the information you provide is accurate, complete, and current.
2. Online Store Terms
You may not use our products, website, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.
You may not:
- Violate applicable laws or regulations
- Interfere with the website’s security or operation
- Introduce malware, viruses, or harmful code
- Attempt to gain unauthorized access to accounts or systems
- Copy, scrape, reproduce, or exploit website content without permission
- Submit false payment, billing, shipping, or identity information
- Use the website to infringe intellectual property or privacy rights
We reserve the right to refuse service, cancel transactions, limit quantities, or restrict access where fraud, abuse, policy violations, or security risks are suspected.
3. Product Information
We make reasonable efforts to display product descriptions, dimensions, designs, patterns, colors, specifications, and images accurately.
However:
- Screen settings may cause colors to appear differently
- Product measurements may vary slightly
- Printed patterns may have minor alignment or color variations
- Packaging may change without notice
- Product details may be updated by manufacturers or suppliers
- Images may include props not included with the purchase
Minor variations that do not materially affect function are not necessarily defects.
Customers should review all product details before purchasing.
4. Yoga and Fitness Use Disclaimer
YogaEase products are intended for general yoga, stretching, Pilates, meditation, fitness, and wellness activities.
Our products and website content are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.
Before beginning a new exercise program, especially if you are pregnant, injured, recovering from surgery, living with a medical condition, or uncertain about your physical ability, you should consult a qualified healthcare professional.
You are responsible for:
- Using products on a clean, dry, stable, and suitable surface
- Inspecting products before each use
- Following all product instructions and warnings
- Discontinuing use if the mat becomes damaged or unsafe
- Choosing exercises appropriate for your experience and condition
- Maintaining adequate space and supervision where necessary
YogaEase is not responsible for injury caused by misuse, unsafe exercise practices, improper surfaces, failure to follow instructions, or use beyond a product’s intended purpose, except where liability cannot legally be excluded.
5. Prices and Payment
Prices are displayed in the currency shown at checkout and may change without notice.
You agree to provide valid and complete payment information. By submitting an order, you authorize us and our payment providers to charge the total amount shown at checkout.
The final amount may include:
- Product charges
- Applicable taxes
- Duties or customs fees where applicable
- Optional expedited or premium services
We currently offer free standard worldwide shipping, subject to the Shipping Policy.
6. Taxes, Duties, and Customs
International orders may be subject to import duties, taxes, brokerage fees, customs assessments, or other charges imposed by the destination country.
Unless specifically collected at checkout, these charges are generally the responsibility of the recipient.
We do not control customs decisions, rates, or processing times.
7. Order Acceptance
An order confirmation email acknowledges receipt of your order but does not necessarily constitute final acceptance.
We may cancel, limit, or refuse an order for reasons including:
- Product unavailability
- Pricing or listing errors
- Suspected fraud
- Payment authorization failure
- Shipping restrictions
- Incorrect customer information
- Unusually large or reseller-style quantities
- Legal or compliance requirements
If payment has already been collected for a cancelled order, the applicable amount will be refunded.
8. Shipping and Delivery
Shipping estimates are not guaranteed delivery dates.
Our standard estimated delivery time is generally 7–10 business days, although delays may occur due to customs, weather, peak seasons, carrier disruptions, public holidays, remote destinations, incorrect address information, or events outside our reasonable control.
Full shipping terms are provided in our Shipping Policy.
9. Returns and Refunds
Eligible returns and refunds are governed by our Return and Refund Policy.
By purchasing from YogaEase, you agree to follow the return authorization process and eligibility requirements set out in that policy.
10. Promotions and Discount Codes
Promotions, discount codes, bundles, and special offers may be subject to additional conditions.
Unless otherwise stated:
- Offers cannot be combined
- Codes have no cash value
- Discounts may exclude certain products
- Promotions may be changed or ended without notice
- Discounts cannot normally be applied retroactively
We reserve the right to cancel discounts obtained through misuse, technical errors, or unauthorized distribution.
11. Intellectual Property
All website content, including text, product descriptions, graphics, logos, branding, page layouts, photographs, videos, icons, and design elements, is owned by or licensed to YogaEase and is protected by applicable intellectual property laws.
You may use the website for personal, non-commercial shopping purposes only.
You may not reproduce, distribute, modify, publish, sell, license, or commercially exploit our content without prior written permission.
12. Third-Party Services and Links
Our website may use or link to third-party services, including Shopify, payment processors, shipping carriers, analytics providers, and social media platforms.
We are not responsible for the content, security, availability, accuracy, or privacy practices of independent third parties.
Your use of third-party services may be governed by their own terms and policies.
13. User Reviews and Submissions
If you submit a review, photograph, comment, suggestion, or other content, you confirm that:
- You own or control the necessary rights
- The content is accurate and lawful
- It does not violate privacy or intellectual property rights
- It is not abusive, deceptive, defamatory, or harmful
You grant YogaEase a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, publish, and display submitted content for business and promotional purposes, subject to applicable law.
We may remove submissions that violate these Terms.
14. Prohibited Conduct
You may not use the website to:
- Commit fraud or impersonate another person
- Submit misleading reviews
- Harvest personal information
- Circumvent security measures
- Reverse engineer website functionality
- Interfere with other customers
- Conduct unauthorized automated scraping
- Resell products in violation of an applicable agreement
- Violate laws, sanctions, or export restrictions
15. Disclaimer of Warranties
To the fullest extent permitted by law, the website and its content are provided on an “as available” basis.
We do not guarantee that:
- Website access will always be uninterrupted
- All content will be free from errors
- Every product will always remain available
- Delivery estimates will always be met
- The website will be free from all harmful components
Nothing in these Terms excludes warranties or protections that cannot lawfully be excluded.
16. Limitation of Liability
To the fullest extent permitted by law, YogaEase will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website or products.
Where liability cannot be excluded, our liability will be limited only to the extent permitted by applicable law.
These limitations do not apply where prohibited by law, including certain liabilities involving fraud, willful misconduct, gross negligence, personal injury, or mandatory consumer rights.
17. Indemnification
To the extent permitted by law, you agree to indemnify and hold YogaEase harmless from claims, losses, liabilities, costs, and expenses arising from:
- Your unlawful use of the website
- Your violation of these Terms
- Your infringement of third-party rights
- False or misleading information provided by you
- Misuse of our products
18. Governing Law
These Terms are governed by the applicable laws of the Province of British Columbia and the federal laws of Canada, without limiting any mandatory consumer protections available in your country or region.
19. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect.
20. Changes to These Terms
We may update these Terms from time to time. The revised version will be posted on this page with an updated revision date.
Continued use of the website after changes are posted constitutes acceptance of the revised Terms, to the extent permitted by law.
21. Contact Information
YogaEase
835 Merritt St
Coquitlam, BC V3J 7K9
Canada
Email: support@yogaease.website
Phone: +1 (604) 939-8939
Website: yogaease.website