Contact information
YogaEase is committed to providing responsive and professional customer support. You may contact us with questions regarding products, orders, payments, shipping, returns, refunds, website access, or general business inquiries.
Business Information
Business Name: YogaEase
Website: yogaease.website
Year Established: 2026
Business Address:
835 Merritt St
Coquitlam, BC V3J 7K9
Canada
Customer Support Email: support@yogaease.website
Telephone: +1 (604) 939-8939
Customer Support Inquiries
You may contact us for assistance with:
- Product information
- Yoga mat designs, sizes, or features
- Order status
- Shipping and tracking
- Delivery issues
- Returns and refunds
- Damaged or incorrect products
- Payment questions
- Order cancellations
- Website accessibility
- Privacy requests
- Legal or compliance matters
- Wholesale or business inquiries
Email Support
For the fastest assistance, email:
Please include your order number in the subject line when contacting us about an existing order.
A useful subject format is:
Order Support – Order #[Your Order Number]
In your email, please provide:
- Your full name
- Order number
- Email address used at checkout
- A clear description of the issue
- Relevant photographs or videos
- Your preferred resolution
Telephone Support
Phone: +1 (604) 939-8939
Telephone availability may vary during weekends, public holidays, high-volume periods, and outside standard business hours.
For detailed order issues, returns, damaged products, or documentation requests, email is recommended so that supporting information can be reviewed accurately.
Response Times
We aim to respond to most customer inquiries within 1–2 business days.
Response times may be longer during:
- Public holidays
- Promotional campaigns
- Peak shopping periods
- Major carrier disruptions
- Unusually high support volumes
Sending repeated emails about the same matter may delay handling. Please reply within the original email conversation whenever possible.
Returns
Do not send returns directly to our business address unless you have received written authorization and return instructions from our support team.
Return destinations may vary depending on the product and fulfillment location.
Privacy Requests
For requests involving personal information, including access, correction, deletion, or other privacy rights, contact:
Use the subject line:
Privacy Request
We may need to verify your identity before processing a privacy-related request.
Legal Notices
Legal correspondence may be sent to:
YogaEase
835 Merritt St
Coquitlam, BC V3J 7K9
Canada
A copy should also be emailed to:
Contact Form
Customers may also use the contact form available on yogaease.website.
Please ensure that your email address is entered correctly so that we can respond.