Shipping policy
Thank you for shopping with YogaEase. This Shipping Policy explains our shipping coverage, processing procedures, estimated delivery times, tracking, address requirements, and responsibilities for international orders.
1. Worldwide Shipping
YogaEase offers free standard shipping worldwide on eligible orders placed through yogaease.website.
Free shipping applies automatically at checkout when an order qualifies. No promotional code is required.
Certain remote regions, restricted destinations, military addresses, freight-forwarding locations, or jurisdictions affected by sanctions or carrier limitations may not be serviceable.
If we cannot ship to your destination, we will contact you and issue a refund for the affected order.
2. Order Processing
Orders are generally processed within 1–3 business days after payment is successfully authorized.
Processing includes:
- Payment verification
- Order review
- Product preparation
- Packaging
- Quality checks
- Carrier handoff
Orders placed on weekends or public holidays may begin processing on the next business day.
High-demand periods, promotional campaigns, inventory transfers, or unexpected fulfillment issues may increase processing time.
3. Estimated Delivery Time
Our standard estimated delivery time is generally:
7–10 business days after dispatch
This estimate does not include order processing time.
Delivery may take longer for:
- Remote or rural destinations
- Islands or territories
- Customs inspections
- Peak holiday seasons
- Severe weather events
- Carrier disruptions
- Incorrect or incomplete addresses
- Security or import inspections
- Events outside our reasonable control
Delivery estimates are provided in good faith but are not guaranteed arrival dates.
4. Order Tracking
Where tracking is available, you will receive a shipping confirmation email containing your tracking number or tracking link after the order has been dispatched.
Tracking information may take 2–5 business days to update after shipment, especially while the package is transferred between logistics partners.
Some international shipments may be handled by multiple carriers. Tracking information may change or temporarily pause during international transit or customs processing.
5. Multiple Packages
Products in the same order may be stored at different fulfillment locations.
As a result:
- Items may arrive in separate packages
- Packages may have different tracking numbers
- Delivery dates may vary
- One package may arrive before the others
You will not be charged additional standard shipping fees when an order is split into multiple shipments.
6. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate delivery address.
Before placing your order, please verify:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- Province, state, or region
- Postal or ZIP code
- Country
- Telephone number
- Email address
YogaEase is not responsible for delays, loss, failed delivery, or additional charges caused by incorrect, incomplete, outdated, or inaccessible address information supplied by the customer.
7. Address Changes
To request an address change, contact support@yogaease.website immediately.
We cannot guarantee that an address can be changed after an order enters processing or has been transferred to the carrier.
Once a parcel has shipped, the carrier may not permit redirection.
8. Customs, Import Duties, and Taxes
International shipments may be subject to:
- Customs duties
- Import taxes
- Value-added tax
- Brokerage charges
- Processing fees
- Local handling fees
Unless these charges are clearly collected at checkout, they are the responsibility of the recipient.
Customs authorities determine all applicable charges. YogaEase cannot control or predict customs assessments.
A delay caused by customs does not automatically qualify an order for cancellation or refund while the shipment remains in transit.
9. Delivery Confirmation
An order is considered delivered when the carrier’s tracking record shows delivery to:
- The shipping address
- A mailbox
- A front desk or reception area
- A parcel locker
- A designated safe place
- A household member
- An authorized pickup location
Customers are responsible for retrieving packages promptly from lockers, postal facilities, reception desks, or pickup points.
10. Lost Packages
If tracking has not updated for an extended period or your package appears lost, contact us at support@yogaease.website.
Please provide:
- Your order number
- Tracking number
- Full name
- Shipping address
- Relevant carrier updates
We may open an investigation with the fulfillment provider or shipping carrier.
Carrier investigations may take several business days. After the investigation, we may provide a replacement or refund where appropriate.
11. Packages Marked Delivered but Not Received
If tracking shows that your order was delivered but you cannot locate it:
- Check your mailbox, porch, lobby, reception area, garage, and parcel locker.
- Ask household members, neighbors, or building staff.
- Confirm that the shipping address on your order is correct.
- Contact the local carrier for delivery details.
- Wait up to 48 hours, as some carriers mark packages delivered before final drop-off.
If the package remains missing, contact us so we can review the case.
A replacement or refund is not guaranteed when the carrier confirms correct delivery, but we will make reasonable efforts to assist.
12. Failed Delivery and Returned Packages
Packages may be returned to the sender because of:
- An incorrect address
- An incomplete address
- Repeated failed delivery attempts
- Refusal by the recipient
- Failure to collect the parcel
- Unpaid customs charges
- Import restrictions
If a package is returned, contact us to discuss reshipment or refund eligibility.
Where permitted by law, costs incurred because of customer-provided address errors, refusal, non-collection, or unpaid import charges may be deducted from the refund.
13. Damaged Packages
If your package arrives damaged, photograph:
- The outer packaging
- The shipping label
- The internal packaging
- The damaged item
- Any missing or affected components
Contact us promptly at support@yogaease.website.
Do not discard the item or packaging until we have reviewed the claim.
14. Shipping Restrictions
We may be unable to ship to certain locations due to:
- Legal restrictions
- International sanctions
- Carrier limitations
- Customs prohibitions
- Security concerns
- Natural disasters
- Armed conflict
- Public health restrictions
We reserve the right to cancel and refund orders that cannot legally or reasonably be fulfilled.
15. Contact Us
For shipping assistance, contact:
YogaEase
835 Merritt St
Coquitlam, BC V3J 7K9
Canada
Email: support@yogaease.website
Phone: +1 (604) 939-8939
Website: yogaease.website