Refund policy

At YogaEase, we want you to feel confident and satisfied with every purchase. This Return and Refund Policy explains the conditions and procedures for returning products purchased through yogaease.website.

By placing an order with YogaEase, you acknowledge that you have reviewed and accepted the terms outlined below.

1. Return Period

We offer a 30-day return and refund policy. You may request a return within 30 calendar days from the date your order is marked as delivered.

To qualify for a return, your item must:

Be unused, unwashed, and in its original condition
Be free from stains, odors, pet hair, damage, or signs of wear
Include all original packaging, labels, accessories, and documentation
Be accompanied by valid proof of purchase or an order number

Yoga mats must not have been used for exercise, yoga, Pilates, stretching, outdoor activities, or any other purpose if they are being returned for reasons unrelated to a defect or fulfillment error.

2. Free Returns

YogaEase provides free return shipping for eligible returns submitted within the 30-day return period.

To receive return instructions and, where applicable, a prepaid return label, you must contact us before sending any item back.

Please do not return products without prior authorization. Unauthorized returns may be delayed, refused, or sent back to the customer.

3. How to Request a Return

To request a return, contact us at:

Email: support@yogaease.website
Phone: +1 (604) 939-8939

Please include:

Your full name
Your order number
The product you wish to return
The reason for the return
Clear photographs or videos if the product is damaged, defective, incorrect, or incomplete
Your preferred resolution, such as a refund or replacement

Our customer support team will review your request and provide return instructions.

4. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

Arrives damaged
Has a manufacturing defect
Is materially different from the product ordered
Is the wrong size, color, pattern, or model
Is missing components or accessories
Arrives in unusable condition

We may request photographs, videos, packaging images, shipping-label images, or other evidence to evaluate the issue.

After verification, we may offer an appropriate resolution, including:

A replacement
A full refund
A partial refund
Another mutually agreed solution

Please retain the product and all packaging until the claim has been reviewed.

5. Non-Returnable Items

The following items may not be eligible for return unless they arrive damaged, defective, or incorrect:

Used, washed, altered, or damaged products
Items showing signs of exercise or personal use
Products returned after the 30-day period
Items missing original packaging, labels, or accessories
Products damaged through misuse, improper storage, neglect, or unauthorized modification
Gift cards
Clearance or final-sale products clearly marked as non-returnable before purchase
Personalized or custom-made products, where applicable
Items returned without prior authorization

For hygiene and safety reasons, a yoga mat that has been used directly against the body, exposed to sweat, or placed on an unsanitary surface may not be accepted as a change-of-mind return.

6. Exchanges

We do not guarantee direct exchanges for every product or variant.

The fastest way to obtain a different color, design, size, or model is generally to return the eligible item and place a new order after the return has been approved.

If an incorrect product was sent by YogaEase, please contact us so that we can arrange an appropriate replacement or refund.

7. Refund Processing

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the order.

Please allow approximately 5–10 business days for your bank, credit card provider, or payment processor to post the refund after it has been issued. Processing times vary by financial institution and are outside our control.

Original expedited shipping fees, premium shipping fees, duties, taxes, and other non-product charges may be non-refundable unless the return results from our error or applicable law requires otherwise.

8. Refused and Unclaimed Deliveries

If a shipment is refused, abandoned, or left unclaimed for reasons not caused by YogaEase, any costs charged to us for return transportation, customs processing, storage, or handling may be deducted from the refund where permitted by law.

9. Order Cancellations

Orders may be cancelled only before they enter processing or fulfillment.

To request a cancellation, contact us immediately at support@yogaease.website. We cannot guarantee cancellation after an order has been submitted because fulfillment may begin shortly after purchase.

Once an order has shipped, it must be handled under this Return and Refund Policy.

10. Return Address

Do not return products to our business address unless our support team specifically instructs you to do so.

The correct return facility may vary depending on the product, supplier, warehouse, and delivery destination. Approved return instructions will be provided by email.

11. Consumer Rights

This policy does not limit any mandatory consumer rights available under applicable law. Where local consumer law provides stronger protections, those protections will apply.